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Frequently Asked Questions

What is the water quality that is needed for my generator?

Visit this page for more information on water quality for your steam generator: https://staging.consteril.com/products/smart-options/water-purification-systems/why-purify-your-water/

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What parts do you recommend replacing during PM?

Consolidated recommends replacing parts found in our convenient parts packages known as SterilCare PartsPAX.  These PartsPAX include the recommended certified components to keep your sterilizer working reliably and safely over time. Contact us for direct advice and also spend a few minutes reading our maintenance guidelines article located here: https://staging.consteril.com/steam-autoclave-answers-to-3-common-maintenance-questions/

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Where do I find information about water connections required for my autoclave?

Refer to the production specification sheets located here: https://staging.consteril.com/resources/literature/ or review your installation instructions.

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Who has access to the data for my cloud-connected autoclave?

Only authenticated end-users who are explicitly granted permission are able to access the data. Data is stored separately from other AWS customers, as well as from Consolidated Sterilizer Systems. Only authenticated end-users can choose to share the access with collaborators/colleagues or Consolidated Sterilizer Systems.  A strong password policy is enforced by default. Password management policy […]

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Why are my heaters failing? 

There are a number of reasons that heating elements could fail, a few of which are: 1) poor water quality, 2) lack of maintenance and 3) improper onsite voltage. Refer to this page for more information on water quality for your steam generator: https://staging.consteril.com/products/smart-options/water-purification-systems/why-purify-your-water/

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Why is my sterilizer alarm going off upon startup/installation?

Most likely a cable has not been plugged into the back of the controller.

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Will my unit fit into my space? 

Refer to the unit drawings and floor plans. Also visit this page for more information: https://staging.consteril.com/resources/literature/

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